Shipping Information
Everything you need to know about shipping, delivery times, and tracking your order
Shipping Options
We offer several shipping methods to meet your needs
Our most economical shipping option. Perfect for non-urgent orders. Free for orders over ₹5,000 within India.
Starting from ₹150
Faster delivery for when you need your order sooner. Available for most locations within India.
Starting from ₹300
Our fastest shipping option. Guaranteed delivery within 2 business days for most urban areas.
Starting from ₹500
Domestic Shipping
Shipping information for orders within India
Delivery Timeframes
| Region | Standard | Expedited | Express |
|---|---|---|---|
| Metro Cities | 3-5 days | 2 days | 1 day |
| Tier 2 Cities | 4-6 days | 2-3 days | 1-2 days |
| Other Urban Areas | 5-7 days | 3 days | 2 days |
| Rural Areas | 6-10 days | 4-5 days | 3-4 days |
* Delivery times are estimates and may vary based on weather conditions, holidays, and other factors.
Shipping Costs
| Order Value | Standard | Expedited | Express |
|---|---|---|---|
| Under ₹2,000 | ₹150 | ₹300 | ₹500 |
| ₹2,000 - ₹5,000 | ₹100 | ₹250 | ₹450 |
| ₹5,000 - ₹10,000 | Free | ₹200 | ₹400 |
| Over ₹10,000 | Free | Free | ₹300 |
* Additional charges may apply for remote locations or oversized items.
International Shipping
We ship our premium leather products worldwide
Delivery Timeframes
- • Standard: 5-10 business days
- • Express: 3-5 business days
* Delivery times do not include customs clearance, which may add 1-3 business days.
Shipping Costs
- • Standard: Starting from ₹800
- • Express: Starting from ₹1,500
* Free standard shipping on orders over ₹15,000 to select Asian countries.
Important Information for International Orders
- • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.
- • Customs Documentation: We provide all necessary customs documentation for international shipments. However, we cannot guarantee clearance through customs, as this is determined by the customs authorities of the destination country.
- • Restricted Items: Some countries have restrictions on importing leather goods. Please check your local regulations before placing an order.
- • Address Accuracy: Please ensure your shipping address is complete and accurate, including postal code and contact number. Incorrect information may result in delivery delays or returned packages.
Order Processing
Understanding our order processing timeline
Order Placed
You'll receive an order confirmation email with your order number and details.
Payment Verification
We verify your payment information, which typically takes a few minutes to a few hours.
Order Processing
We prepare your order for shipment, which includes quality checks and packaging. This typically takes 1-2 business days for in-stock items.
Shipment
Your order is handed over to our shipping partner. You'll receive a shipping confirmation email with tracking information.
Delivery
Your order is delivered to your specified address. For some shipping methods, a signature may be required.
Processing Times for Special Orders
Custom Orders
Custom-made products typically require 10-15 business days for production before shipping. This timeframe may vary based on the complexity of the customization and current production volume.
Pre-Order Items
Pre-order items have an estimated shipping date indicated on the product page. We'll notify you when your pre-order ships, and you can track it like any other order.
Personalized Products
Products with personalization (monogramming, embossing, etc.) require an additional 1-3 business days of processing time before shipping.
Backordered Items
If an item is backordered, we'll provide an estimated availability date. You can choose to wait for the item or modify your order.
Tracking Your Order
Stay informed about your order's journey to you
How to Track Your Order
- 1
Shipping Confirmation Email: Once your order ships, you'll receive an email with a tracking number and a link to the carrier's tracking page.
- 2
Account Dashboard: Log in to your account on our website and go to the "Order History" section to view your order status and tracking information.
- 3
Contact Customer Service: If you need assistance tracking your order, our customer service team is available to help.
Understanding Tracking Updates
Order Processed
Your order has been confirmed and is being prepared for shipment.
Shipment Picked Up
Your package has been picked up by the carrier and is on its way to the sorting facility.
In Transit
Your package is moving through the carrier's network toward its destination.
Out for Delivery
Your package is on a delivery vehicle and will be delivered today.
Delivery Attempted
The carrier attempted to deliver your package but was unable to do so. Check the tracking details for more information.
Held at Customs
Your international package is being processed by customs in the destination country.
Exception
There's an unexpected delay in delivery. Check the tracking details for more information.
Delivered
Your package has been delivered to the specified address.
Shipping Policies
Important information about our shipping procedures
Address Verification
We verify all shipping addresses to ensure accurate delivery. If there are any issues with your address, our customer service team will contact you to resolve them before shipping your order.
For your security, we only ship to the billing address associated with your payment method or to addresses you've verified in your account.
Shipping Restrictions
We currently ship to most countries worldwide, but there are some restrictions based on local regulations and shipping capabilities.
If you're unsure whether we ship to your location, please contact our customer service team before placing your order.
Package Insurance
All shipments are insured against loss or damage during transit. If your package arrives damaged or is lost, please contact our customer service team within 48 hours of the delivery date (or expected delivery date for lost packages).
For international shipments, we recommend selecting a shipping method that includes tracking and insurance for added security.
Shipping Delays
While we strive to deliver all orders within the estimated timeframes, delays can occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues.
During peak seasons (such as holidays), shipping times may be longer than usual. We appreciate your patience and understanding.
Need More Information?
Our customer service team is here to help with any questions about shipping, tracking, or delivery.